If you are just starting, make sure to check out our Collect for Stripe Guide before you continue. We also have some frequently asked questions listed below.
Before submitting a Support request, please check this FAQ to find the answer to any common issues you may have.
Any Android device running Android 5+ can handle this reader. For now, you will need to download the Beta version of Collect. For more info and to anonymously join the Beta, simply follow this link.
If you have an iPhone or iPad and the latest version of our Collect application, then you’re good to go! Just make sure you are running iOS 10+ and then grab the latest version of Collect in the App Store.
To turn on the reader, press and release the power button on the side of the reader. The status light will turn on. After 30 seconds of inactivity, the reader enters standby mode to conserve power, and the status light begins flashing at 5-second intervals; in this state, it remains connected to Collect for Stripe.
Note that the reader stays connected to your device while in standby mode. When you resume activity (e.g., by starting another payment), the reader automatically wakes from standby mode.
The reader automatically turns off after 10 hours of inactivity. Typically, you need to turn on the card reader only once a day— And there is no need to turn the reader off to conserve power.
If you would like to turn off the reader, press and hold the power button until the status light goes out.
With typical usage, you should need to charge the reader only once per day.
Because this reader uses Bluetooth Low Energy, please do not pair it in your device Settings the way you would a bluetooth speaker, for example.
Instead, just open the side menu in Collect for Stripe, then tap “Connect Bluetooth Reader.” Hold the reader near your device and it will attempt to connect automatically.
If you have manually paired the reader to your device in Settings, please go to those Settings and be sure to click "Disconnect" and/or “Forget Device.” Then go back to Collect and try again.
The Chipper™ is our newest addition to our platform, so it is important to make sure you have the most up-to-date version of the Collect for Stripe application. If you do not see "Connect Bluetooth Reader" in the Collect menu, please update in the App Store or Play Store. The minimum compatible version is 2.1.0.
Please ensure bluetooth is enabled on your device, is working properly, and that it is not paired with any other devices. You can confirm this in your device Settings.
Be sure your reader is powered on and within range of your device. During pairing, the closer the reader can be to the mobile device, the better it will be able to pair.
In this case, you can often simply cancel reader discovery, power off the reader (hold down the power button until the light turns off), then power the reader back on and start again. To be very thorough, you can also close Collect before power cycling the reader.
If you continue to have trouble, be sure your device's bluetooth is working properly – perhaps by connecting (and disconnecting) to a separate device.
For further insight and troubleshooting, consult the light pattern on your reader, located next to the power button. You can find a full list of the light codes and what they mean in our Chipper™ 2X Guide.
Make sure you are allowing microphone access to the Collect app. On your device, go to the main Settings, then find Collect. In your Collect settings, ensure Microphone Access is enabled.
If your device does not have an audio jack, as in the case of newer iPhones, your card reader will work perfectly if you plug it into the audio-to-lightning adapter that shipped with your phone.
No problem! You can create an account easily during the Stripe Connect process. Or, just head over to Stripe now to create an account. (It's a quick process).
Yes! Any online store that accepts payments via Stripe's backend can become a physical location by simply connecting that Stripe account to Collect. Other examples: Squarespace, BigCommerce, BigCartel, WooCommerce & more.
Please note we do not import data specific to those platforms – only the actual Stripe account itself.
You must have administrator level access to a Stripe account in order to connect it, or you will get an error. This is Stripe's security policy.
Being sent back to the same screen after logging in to Stripe? Not to worry. If your account has never connected to Collect for Stripe, you will be sent back to what looks like the same screen, but notice the blue button now says "Connect my Stripe Account."
Tap this button to finish connecting to Collect for Stripe. When you see the page with 'DONE' text, you can press the 'Done' button in the bottom of the screen. You're ready to start using Collect for Stripe!
If you've done all this and still have problems, check all passwords and make sure you can sign in to Stripe directly. This will confirm your credentials and account status before connecting through the app. If that doesn't work, send us a message below.
After charges are complete, they should be managed in your Stripe Dashboard. This includes any disputes, refunds, etc.
Contact Stripe directly for all issues related to your account, password, information and all else. Collect has no control over your Stripe account, but merely connects on your behalf to create charges (we also do not get your data).
Collect charges a 1.3% fraction of any charge created within the app. This keeps the app affordable for the smallest of businesses by avoiding monthly fees or minimums. This fee is separate from Stripe's universal 2.9% + $0.30 USD — Every Stripe account pays this, and it is not tied to Collect whatsoever.
If using the Chipper™ 2X bluetooth card reader, Stripe's fee is only 2.7% + $0.05 USD per direct transaction.
We offer discounted rates for high-volume businesses and nonprofits.
If you have questions, comments or suggestions, we want to hear them. Please submit all inquiries using the Help button in the bottom right. ↘
We do not own or control Stripe transaction data, APIs or your Stripe data.